First Line Research is a market research consultancy specialising in online and behavioural methods. Established in January 2004, we have over 40 years collective experience in market research – mostly in healthcare and pharmaceuticals. We’re recognised by our clients for know-how and innovation in the delivery of online quantitative projects.

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John Aitchison

Managing / Research Director

I established First Line Research in January 2004, having started in research in 1995. I study behavioural and brain science, and apply to online market research. I lead on all design and delivery, and am always on the lookout for new methodologies and developments. I am a Certified Member of the MRS.

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Martin Conroy

Programming & Technology

I joined First Line in 2006 from the Financial Services sector with 11 years of experience in the fields of programming, and financial services marketing. I am responsible for all things technical and programming, and ensure that First Line remains at the forefront of online research design and delivery.

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Mark Wills

Data Analysis

I started my career in banking analysis, joining First Line in 2007 following several years as a freelancer and many years at TNS as lead data analysis on international patient diary studies. I’m a computing and statistics graduate and experienced IBM SPSS™ user, leading on all aspects of data processing and delivery.

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Jeanette Crowder

Projects & Operations

I joined First Line in June 2010 from a background in clinical research and laboratory based quality management. I have managed pharmaceutical and medical device clinical trials for (amongst others) Pfizer and Smith & Nephew, and latterly held senior quality management roles in the biotech industry.

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Debbie Aitchison

Accounts & Admin

I’ve been with First Line since the start, having stepped down from teaching in 2005 to concentrate on bringing up a family and supporting the business. I’m the Company Secretary and work part-time on the accounts, and business administration.